Policies & Legal Information

Transparent Pricing Structure

At Contracto, we believe in transparent and competitive pricing for all our electrical products and services. Our pricing structure is designed to provide value while maintaining the highest quality standards.

Product Pricing

• Retail Pricing: Standard pricing for individual purchases
• Bulk Discounts: Volume-based pricing for large orders
• Contractor Pricing: Special rates for verified electrical contractors
• Seasonal Promotions: Limited-time offers and discounts

Service Pricing

• Installation Services: Project-based pricing with detailed quotes
• Maintenance Services: Hourly rates or service package pricing
• Emergency Services: Premium rates for after-hours emergency calls
• Consultation Services: Hourly consultation fees

Payment Terms

• Net 30: Standard payment terms for business accounts
• Net 15: Discounted pricing for early payment
• Credit Cards: Accepted for immediate payment
• Wire Transfers: Available for large orders

Note: All prices are subject to change without notice. Current pricing is available upon request or through our sales team.

Shipping & Delivery Information

We offer comprehensive shipping solutions to ensure your electrical products and equipment arrive safely and on time.

Shipping Methods

• Standard Ground: 3-7 business days
• Expedited: 2-3 business days
• Next Day Air: Next business day delivery
• Freight: For large equipment and bulk orders

Shipping Costs

• Free Shipping: Available on orders over $500
• Standard Rates: Based on weight and destination
• Freight Charges: Calculated based on shipment size and distance
• International Shipping: Available to select countries

Delivery Areas

• Local Delivery: Free delivery within 50 miles
• Regional Delivery: Coverage across multiple states
• National Shipping: Available throughout the United States
• International: Select countries with additional fees

Delivery Requirements

• Business Hours: Deliveries made during standard business hours
• Signature Required: For high-value shipments
• Lift Gate Service: Available for heavy equipment
• Inside Delivery: Available for additional fee

Note: Delivery times may vary based on location, weather conditions, and carrier availability. Tracking information is provided for all shipments.

Terms of Service

By using Contracto's services and purchasing our products, you agree to the following terms and conditions.

Acceptance of Terms

Your use of our website, products, and services constitutes acceptance of these terms and conditions. If you do not agree to these terms, please do not use our services.

Service Agreement

• Scope of Work: Services are provided as outlined in written agreements
• Project Timeline: Estimated completion dates are provided but not guaranteed
• Change Orders: Modifications to projects require written approval
• Project Completion: Final payment due upon project completion

Product Terms

• Product Availability: Subject to stock availability
• Product Specifications: As described in product documentation
• Warranty: Subject to manufacturer warranty terms
• Returns: Subject to our return policy

Payment Terms

• Payment Schedule: As outlined in project agreements
• Late Payments: Subject to late fees and interest charges
• Collection: Unpaid accounts may be referred to collections
• Disputes: Payment disputes must be submitted in writing

Limitation of Liability

Contracto's liability is limited to the amount paid for services. We are not liable for indirect, incidental, or consequential damages.

Governing Law

These terms are governed by the laws of the state where Contracto is incorporated. Any disputes will be resolved in the appropriate courts of that jurisdiction.

Privacy & Data Protection

Contracto is committed to protecting your privacy and ensuring the security of your personal and business information.

Information We Collect

• Personal Information: Name, email, phone number, company details
• Business Information: Company size, industry, project requirements
• Technical Information: IP address, browser type, device information
• Usage Data: Website interactions, product preferences

How We Use Information

• Service Delivery: To provide requested products and services
• Communication: To respond to inquiries and provide updates
• Marketing: To send relevant offers and industry information
• Improvement: To enhance our services and user experience

Information Sharing

• Service Providers: With trusted partners who assist in service delivery
• Legal Requirements: When required by law or court order
• Business Transfers: In connection with business sales or mergers
• Consent: With your explicit permission

Data Security

• Encryption: Data transmitted using industry-standard encryption
• Access Controls: Limited access to authorized personnel only
• Regular Audits: Security assessments and vulnerability testing
• Incident Response: Procedures for data breach response

Your Rights

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-out: Unsubscribe from marketing communications

Cookies & Tracking

We use cookies and similar technologies to enhance your browsing experience and analyze website usage. You can control cookie settings through your browser preferences.

Contact Information

For privacy-related questions or concerns, please contact us at privacy@Contractoelectricals.com or call +91 (251) 234-5678.

Refund & Cancellation Terms

We strive to ensure customer satisfaction with all our products and services. This policy outlines our refund and cancellation procedures.

Product Returns

• Return Window: 30 days from date of purchase
• Return Conditions: Products must be unused and in original packaging
• Return Process: Contact customer service for return authorization
• Return Shipping: Customer responsible for return shipping costs

Refund Processing

• Processing Time: 5-10 business days after return receipt
• Refund Method: Original payment method
• Partial Refunds: Available for damaged or incomplete orders
• Restocking Fees: 15% fee for opened or used products

Non-Refundable Items

• Custom Products: Made-to-order or customized items
• Digital Products: Software, downloads, or digital content
• Hazardous Materials: Products that cannot be safely returned
• Sale Items: Products purchased during clearance sales

Service Cancellations

• Project Cancellation: 48-hour notice required for scheduled work
• Cancellation Fees: 25% of project value for late cancellations
• Material Costs: Non-refundable for custom-ordered materials
• Emergency Services: No cancellation fees for emergency situations

Warranty Claims

• Manufacturer Warranty: Subject to manufacturer terms
• Warranty Service: We facilitate warranty claims and repairs
• Extended Warranties: Available for select products
• Warranty Exclusions: Normal wear and tear not covered

Dispute Resolution

If you are not satisfied with our refund decision, please contact our customer service team. We will work to resolve any issues fairly and promptly.

Contact Information

For refund and cancellation requests, contact us at returns@Contractoelectricals.com or call +91 (251) 234-5678.